Terms of Service
These terms govern your use of our wellness services and programs. Please read them carefully to understand your rights and responsibilities.
Scope of These Terms
These Terms of Service constitute a legally binding agreement between you and Crampbarks regarding your use of our wellness programs, services, and website. By accessing our services, participating in our programs, or using our website, you agree to be bound by these terms.
Our wellness services are designed to support personal development and stress management through evidence-based approaches. These terms ensure a safe, respectful, and productive environment for all participants while clarifying the scope and limitations of our services.
These terms were last updated in July 2025 and may be modified periodically to reflect changes in our services or legal requirements. Continued use of our services after modifications constitutes acceptance of the updated terms.
Service Usage and Participation
Acceptable Use Policy
Our wellness services are intended for personal development and stress management purposes. You agree to use our services in a manner that is lawful, respectful, and aligned with the wellness principles we promote.
- Participate honestly and constructively in all program activities
- Respect the privacy and dignity of other participants and instructors
- Use provided materials and resources for personal development only
- Maintain confidentiality of sensitive information shared during group sessions
- Follow all safety guidelines and recommendations provided during programs
Program Participation Requirements
To ensure the effectiveness and safety of our wellness programs, participants must meet certain requirements:
- Be at least 18 years of age or have legal guardian consent
- Provide accurate health and contact information when requested
- Disclose any medical conditions that may affect participation
- Attend scheduled sessions punctually and participate actively
- Complete any required assessments or evaluations honestly
Service Availability and Modifications
We strive to provide consistent, high-quality wellness services, but service availability may occasionally be affected by circumstances beyond our control. We reserve the right to modify program schedules, content, or delivery methods when necessary to maintain service quality or comply with health and safety requirements.
Payment and Refund Terms
Program fees are clearly stated and due according to the payment schedule provided at enrollment. Refunds may be available under specific circumstances outlined in your program agreement. We do not provide refunds for personal changes of mind after program commencement, but we will work with you to find suitable alternatives when possible.
User Responsibilities and Conduct
Personal Responsibility for Wellness Journey
You acknowledge that wellness development is a personal journey requiring active participation and commitment. While we provide guidance, tools, and support, you are ultimately responsible for your wellness decisions, implementing recommended practices, and seeking appropriate medical care when needed.
Prohibited Activities
To maintain a safe and supportive environment for all participants, the following activities are strictly prohibited:
- Harassment, discrimination, or intimidation of any kind
- Sharing or distributing copyrighted program materials without permission
- Providing medical advice or acting as a healthcare professional
- Recording or photographing sessions without explicit consent
- Using our services for any unlawful or fraudulent purposes
Content Guidelines and Intellectual Property
All program materials, methodologies, and content provided through our services are protected by intellectual property rights. You may use these materials for your personal wellness development but may not reproduce, distribute, or commercialize any content without written permission.
Age Restrictions and Guardian Consent
Our wellness programs are primarily designed for adults aged 18 and over. Participants under 18 must have written consent from a legal guardian and may require modified program approaches. We reserve the right to adjust participation requirements based on age and maturity considerations.
Service Limitations and Disclaimers
Scope of Wellness Services
Our wellness services focus on lifestyle enhancement, stress management, and personal development through educational and supportive approaches. We do not provide medical treatment, psychological therapy, or healthcare services. Our programs complement but do not replace professional medical or mental health care.
Disclaimer of Warranties
While we strive to provide high-quality wellness services, we make no guarantees about specific outcomes or results. Individual wellness journeys vary significantly, and success depends on many factors including personal commitment, life circumstances, and individual health status. Our services are provided on an "as is" basis.
Limitation of Liability
Our liability for any claims related to our wellness services is limited to the amount you paid for the specific program or service in question. We are not liable for indirect, consequential, or punitive damages, including but not limited to lost income, emotional distress, or personal injury not directly caused by our negligence.
Service Modifications and Termination
We reserve the right to modify, suspend, or terminate any service or program with reasonable notice to participants. We may also terminate individual participation in cases of conduct violations, non-payment, or other circumstances that compromise program integrity or participant safety.
Legal Information and Dispute Resolution
Governing Law and Jurisdiction
These Terms of Service are governed by the laws of New Zealand. Any legal disputes arising from or relating to our services will be subject to the exclusive jurisdiction of the New Zealand courts. We are committed to resolving any issues through fair and transparent processes.
Dispute Resolution Procedures
We believe in resolving conflicts constructively and maintaining positive relationships with all participants. Our dispute resolution process includes:
- Direct communication to address concerns informally
- Formal complaint process with written documentation
- Mediation through neutral third parties when appropriate
- Access to external dispute resolution services if needed
Contact Information for Legal Matters
For legal inquiries, formal complaints, or disputes that cannot be resolved through normal customer service channels, please contact us through our website contact form with "Legal Matter" in the subject line. We will acknowledge receipt within 5 business days and provide a substantive response within 20 business days.
Terms Modification Policy
We may update these Terms of Service periodically to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated through our website and directly to active program participants at least 30 days before taking effect. Your continued use of our services constitutes acceptance of updated terms.
Severability and Entire Agreement
If any provision of these Terms of Service is found to be unenforceable, the remaining provisions will continue in full force and effect. These terms, together with our Privacy Policy and any specific program agreements, constitute the entire agreement between you and Crampbarks regarding the use of our services.
Questions About These Terms?
If you have questions about these Terms of Service or need clarification about any provisions, we encourage you to contact us. We are committed to transparency and will gladly explain any aspect of our terms.
Contact Us for Legal Questions